Co-Managed IT Services
Streamline your IT operations and boost productivity with 30+ years’ expertise supporting SMBs.
Eliminate recurring IT issues with proactive co-managed support, 75% average reduction after 3 months.
Bridge knowledge gaps and extend your team with 6 expert IT technicians, 30+ years’ experience.
Stay secure and compliant with 24/7 monitoring, system updates, and security patching included.
Enjoy fast, reliable helpdesk response, 60 minutes average, 85% first-call resolution rate.
Predictable flat monthly fee ensures cost control, no surprise expenses, full transparency.
Request a Quote for our Co-Managed IT Services
What Co-Managed IT Clients Are Saying
Real businesses share how partnering with Crestline improved reliability, security, and peace of mind.
Our Clients
Comprehensive Co-Managed IT: Flexible Support for Growing Businesses
Collaborative expertise and proactive management
Co-Managed IT Support provides your internal team with expert backup, scalable resources, and access to Crestline’s experienced technicians. This service includes remote and onsite assistance, proactive device maintenance, system monitoring, and escalation support for complex issues. Enjoy priority response for critical systems and seamless collaboration to ensure your IT operations run smoothly, even during peak demand or staff absences.
24/7 Monitoring & Proactive Maintenance keeps your environment secure and running efficiently at all times. Automated alerts, regular patching, and system updates help prevent downtime and address vulnerabilities before they impact your business. Crestline’s proactive approach means issues are often resolved before you notice them, driving productivity and minimizing business disruption.
Strategic IT Consulting and Planning ensures your technology roadmap aligns with your business strategy. Crestline’s experts assist with infrastructure planning, cloud migrations, cybersecurity strategy, and compliance. Benefit from clear recommendations, actionable insights, and ongoing guidance to maximize IT investments and support your long-term growth objectives.
Advanced Cybersecurity & Compliance offers layered protection for your network, data, and endpoints. Services include firewall management, endpoint security, email protection, multi-factor authentication, and continuous data monitoring. Crestline’s proven practices help you meet compliance requirements and minimize cyber risk, granting peace of mind and keeping your business protected around the clock.
Helpdesk & End User Support delivers friendly, plain-language assistance for your staff in both English and French. With an average response time of 60 minutes and resolution in under 2 hours, your team stays productive and frustration-free. Support covers workstation troubleshooting, password resets, Office 365 issues, and more, ensuring minimal disruption to everyday operations.
Cloud Solutions & Virtual Desktop Services empower your business with secure, scalable, and agile technology. Move your operations to the cloud for improved collaboration, simplified management, and business continuity. Crestline’s vDesktop and Office 365 offerings are designed to optimize access, productivity, and data security, supported by expert migration and ongoing administration.
Measurable Results from Trusted Co-Managed IT Partnerships
Years In Business
Response Time
Customer Satisfaction
Extend Your IT Team's Capabilities with Reliable Co-Management
Co-Managed IT Services let you empower your internal IT staff, while gaining access to specialized skills, 24/7 monitoring, and proven best practices. By partnering with Crestline IT Services, you get a seamless extension of your team that handles troubleshooting, escalations, and complex projects, so your organization stays focused on growth, not IT headaches. Benefit from a collaborative approach, measurable results, and clear communication every step of the way.
Unlock Consistent Uptime, Security, and Cost Predictability
- Gain peace of mind with 24/7 monitoring and proactive issue resolution.
- Access deep technical expertise for escalations, projects, or security concerns.
- Reduce downtime and boost productivity with fast response times and proven processes.
- Align IT strategies with business goals for long-term stability and growth.
- Control costs with a simple, predictable monthly fee and no surprises.
Request a Co-Managed IT Consultation Today
Partner with trusted experts to reduce downtime and free your internal team to focus on core business.
Proven Results: Measurable Reductions in IT Issues and Fast Resolution
Experience measurable improvements: Crestline’s co-managed clients see an average 75% drop in recurring IT issues after just three months. With an 85% first-call resolution rate and support in English and French, your business gets the responsiveness and clarity it deserves. Continuous improvement and transparent reporting ensure your IT environment remains secure, compliant, and optimized for your business goals.
Other IT Services We Offer
Frequently Asked Questions
Co-managed IT services give your team access to technical experts who work alongside your internal staff. This includes 24/7 monitoring, server and workstation support, cybersecurity, cloud solutions, Office 365 management, helpdesk, backups, security patching, and more. You get both proactive and reactive support tailored to your organization’s unique needs, without losing control over your IT environment.
By partnering with experienced technicians, you benefit from proactive monitoring and fast support that targets problems before they disrupt your operations. On average, businesses experience a 75% reduction in recurring IT issues within three months. Faster response and resolution times mean your team stays productive, and technology headaches are minimized.
The onboarding process starts with a free, no-obligation on-site evaluation of your current IT environment. From there, a customized plan is developed to outline responsibilities and workflows between your team and external IT experts. Implementation includes system integration, documentation, and alignment with your business goals, ensuring a seamless transition and clear communication throughout.
Pricing is simple and predictable, based on a flat monthly fee tailored to your needs and business size. The minimum monthly price for co-managed IT services is $1,000. This transparent approach helps you budget effectively, with no hidden costs or surprises.
You benefit from over 30 years of experience supporting SMBs, a team of six dedicated IT administrators, and personalized service focused on your goals. The average response time is less than an hour, with 85% of issues resolved on the first call. Ongoing innovation and clear, client-first communication ensure your IT strategy always aligns with your business objectives.