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IT Outsourcing in Ottawa
Relieve your team from IT headaches with proactive, secure, IT outsourcing solutions. Crestline delivers proven results for Ottawa SMBs.
Replace unreliable in-house or break-fix support with outsourced experts resolving 85% of issues on the first call.
Outsource IT costs into one flat monthly fee, removing surprise invoices, overtime charges, and unplanned emergency spend.
Hand off cybersecurity entirely with outsourced, multi-layer protection monitored 24/7 across endpoints, email, and access.
Avoid hiring, training, and turnover costs by outsourcing IT to a 30+ year Canadian provider built for SMB environments.
Scale without adding internal headcount by outsourcing IT designed to support 10–50 employee businesses reliably and securely.
Request a Quote for our IT Outsourcing in Ottawa
Hear from Ottawa Businesses Who Trust Our IT Outsourcing
See how outsourcing IT with Crestline delivers real business results and peace of mind
About Crestline IT's Outsourcing Services
Experience measurable IT reliability with a team that acts as an extension of your business. Average response times under 1 hour, clear communication, and comprehensive support ensure your technology drives growth, not distractions.
Our Clients
Why Choose Us
Ottawa's Trusted Partner for Reliable, Strategic IT Outsourcing
Proven IT Expertise
Benefit from over 3 decades of experience supporting SMBs with reliable, secure, and tailored IT solutions that reduce downtime and boost productivity.
Client-First Service
Gain peace of mind with a team that responds quickly, explains every step in plain language, and aligns IT decisions to your business goals.
Consistent Measurable Results
Enjoy 85% first-call resolution, 75% fewer recurring issues after 3 months, and an average client retention of 10+ years.
Comprehensive IT Outsourcing Services for Ottawa Businesses
End-to-end IT management that removes technology stress and keeps your business operating confidently.
Managed IT Services
Benefit from 24/7 proactive monitoring and support that detects and resolves issues before they impact your business. Crestline’s team ensures maximum uptime, fast response, and minimal disruptions, so you can focus on growth.
Cybersecurity Services
Protect your data and reputation with multi-layer cybersecurity, including firewalls, endpoint protection, encryption, and 24/7 threat monitoring. Stay secure and compliant against evolving risks with proven expertise.
IT Consulting
Leverage expert IT consulting for infrastructure planning, cloud migrations, and compliance strategy. Align your technology investments with business goals and gain a roadmap for scalable, future-ready IT.
Microsoft 365 Services
Streamline your workplace with managed Office 365/Microsoft 365 services, including secure setup, user management, security configuration, licensing, and user training for maximum productivity.
Data Backup & Protection
Ensure business continuity with automated cloud backups, disaster recovery solutions, ransomware protection, and file encryption. Crestline delivers reliable data protection and peace of mind.
IT Asset Management
Rely on comprehensive IT asset management for tracking, lifecycle optimization, inventory, and compliance. Detailed reporting and ongoing support help reduce costs and improve operational efficiency.
IT Helpdesk
Get fast, friendly helpdesk support with an average response time under 1 hour and issue resolution under 2 hours, available in both English and French. 85% of issues resolved on the first call.
Network Support
Optimize your IT network with proactive management, 24/7 monitoring, system upgrades, secure cabling, and seamless new office setups. Crestline’s experts ensure reliable connectivity and performance.
Hardware Asset Management
Benefit from hardware asset management that covers inventory, warranty tracking, maintenance, and support for all your IT devices. Keep your technology running smoothly and extend hardware lifespan.
Our Partners
Key Results: Trusted IT Outsourcing Backed by Real Ottawa Metrics
30+
Companies supported
500+
End-users served
90+
Years of combined experience
Elevate Productivity and Security With Effective IT Outsourcing in Ottawa
Transform your business with IT outsourcing that delivers measurable uptime, robust security, and proactive support.
Crestline’s experienced team manages every aspect of your IT environment, from 24/7 monitoring to strategic cloud migrations, so you can focus on growth, not troubleshooting.
Benefit from rapid response, clear communication, and tailored solutions proven to reduce recurring issues by 75% in just three months.
Crestline IT
IT Outsourcing in Ottawa
139 Greenbank Rd #205, Ottawa, ON K2H 9A5, Canada
Gain Full Visibility and Control Over Your IT Assets
Comprehensive asset management means you never lose track of critical IT resources. Crestline optimizes your hardware and software lifecycle, ensures compliance, and provides detailed reporting for full control and cost savings. Enjoy worry-free inventory management, warranty tracking, and license optimization, all managed by certified experts serving over 500 end users.
Talk to an IT Partner Who Takes Full Ownership
Unlock reliable IT support and strategic solutions to reduce downtime and protect your Ottawa business.
Tailored IT Outsourcing for Ottawa's Key Industries
Industry-specific support for accounting firms and SMBs ensures your unique needs are met. Crestline’s Ottawa team brings deep expertise in data security, compliance, and specialized software support, keeping your operations running smoothly and securely. Experience remote and onsite support tailored to your business sector, with proven results for CPA offices and financial providers.
Our Other IT Services in Ottawa
Explore more ways to optimize your Ottawa business technology
Experience Unmatched Reliability and Client Satisfaction
Rapid issue resolution and proactive monitoring keep your business moving. With an 85% first-call resolution rate and average problem resolution in under 2 hours, Crestline minimizes downtime and frustration. Trust a partner that’s committed to your success, with a 10+ year average client retention rate across Ottawa SMBs.
FAQs About Our IT Outsourcing Services in Ottawa, ON
You can access a full range of IT outsourcing services tailored for your business, including 24/7 helpdesk support in English and French, proactive device maintenance, cloud solutions, cybersecurity, network management, and Office 365 administration. Specialized support is also available for accounting firms and industry-specific software. Comprehensive IT asset management, software license management, hardware support, and backup solutions ensure your technology is fully managed from end to end.
The average cost of downtime across all industries has historically been about $5,600 per minute, but recent studies have shown this cost has grown to about $9,000 per minute. With IT Outsourcing, you benefit from proactive monitoring, fast response times, and ongoing system updates that prevent most problems before they impact your business. On average, recurring IT issues are reduced by 75% within three months. You also gain access to 24/7 support and an 85% first-call resolution rate, so downtime is minimized and your team stays productive.
Getting started is straightforward. First, an on-site evaluation of your current IT environment is provided at no cost or obligation. After assessing your needs, a tailored IT Outsourcing plan is created that aligns technology decisions with your business goals. Implementation includes seamless migration, comprehensive asset tracking, user training, and clear communication at every step.
Pricing is a simple, predictable flat monthly fee that covers all agreed services, so you can budget with confidence. The minimum monthly commitment is $1,000, with packages designed to fit businesses ranging from 10 to 50 employees. There are no hidden fees, and all support, including remote and on-site, operates under this flat rate for full transparency.
Local IT Outsourcing support in Ottawa means you get rapid on-site assistance, usually within 24 hours, and personalized service from a team that understands the unique needs of Ottawa SMBs. With years of experience in the city, you benefit from a provider who acts as an extension of your organization, delivers clear communication, and ensures technology decisions directly support your business growth and compliance needs.
Streamline Your Ottawa Business With Full-Scope IT Outsourcing Services
Prevent downtime with 24/7 IT support that stops recurring issues before they disrupt business operations.
Protect critical data using multi-layer cybersecurity and continuous monitoring that reduce security risks.
Align technology to growth through strategic IT planning that removes complexity and supports business goals.
Resolve issues faster with responsive, bilingual IT support that keeps teams productive and frustration-free.
Improve system reliability through proactive device maintenance and regular updates that control IT costs.
Request a Quote for our Ottawa IT Outsourcing Services!
